Shipping policy

Shipping & Payment Policy

We appreciate your choice to shop with us. We are delighted to provide complimentary shipping on all orders within India, with delivery times depending on the courier partner.

We dispatch orders within 2 working days, and our standard delivery timeframe typically spans 5–7 business days. However, delivery times may vary due to unforeseen circumstances such as natural disasters, extreme weather, or other events beyond our control. In such cases, we will make every effort to keep you informed about any delays.

We ship via registered and trusted courier partners for both domestic and international orders.

Tracking & Delivery

  • Once your order is shipped, you will receive an email with the tracking number and courier partner details.
  • You can track your order using the tracking number on the courier’s website or via the “Track Order” link under the “Help” section in the website footer.
  • Our delivery partners will attempt delivery three (3) times. If undelivered after 3 attempts, the package will be returned to us and no refunds will be issued.
  • Please ensure your shipping address is complete, including PIN code and active mobile number, to ensure successful delivery.
  • Incorrect or incomplete address details will result in delivery failure, and no refunds will be issued.

Note: Saturdays, Sundays, and public holidays are not considered working days for deliveries.

Modes of Payment

For domestic orders, we accept:

  • All major credit and debit cards (Visa, Mastercard, American Express)
  • Net banking options across major Indian banks
  • Popular wallets and UPI platforms

For any shipping-related queries, feel free to reach out to us at:
📧 sayhello@earthandoak.in